Return & Refund Policy | Hassle-Free Returns at Square

Last Updated: 1-Oct-2024

At Square, we are dedicated to providing a seamless shopping experience for all customers. We understand that returns can sometimes be necessary, which is why we offer a clear and simple 14-day return policy for all of our products. Whether you’re based in Noida, Delhi NCR, Gurgaon, Ghaziabad, or Faridabad, we ensure a hassle-free return process, including free return shipping for our super fast shipping regions.

1. Return Eligibility | Return Any Product Within 14 Days

You can return any product within 14 days of delivery, provided it is in its original packaging and undamaged. Proof of purchase, such as an order confirmation or receipt, is required to process your return. With Square, we ensure a worry-free experience when it comes to product returns and refunds.

2. How to Return Your Product | Easy Returns Online and via Customer Support

At Square, you can initiate your return either through our website or by contacting our customer support team. We’ve made the return process simple to give you more flexibility:

  • Return Online: Log into your account on squareonline.in, go to your order history, and select the order you wish to return. Follow the instructions to submit your return request.

  • Return via Support: You can also get in touch with us directly to request a return:

Once your return request is approved, we will guide you through the return shipping process and arrange for a free pickup in eligible locations.

3. Free Return Shipping in Noida, Delhi NCR, Gurgaon, Ghaziabad, and Faridabad

If you are located in Noida, Delhi NCR, Gurgaon, Ghaziabad, or Faridabad, enjoy free return shipping with our super fast delivery service. For customers outside these areas, return shipping costs will be borne by the customer.

4. Quick Refund Process | Get Your Refund Within 7 Business Days

Once we receive your returned product and it passes our inspection, we will process your refund within 7 business days. Refunds will be made using the original payment method. You will receive a confirmation email once the refund has been completed, ensuring complete transparency in the process.

5. Product Exchanges | Easy Swaps for Different Models or Variants

Need to exchange your product? No problem. Contact our support team to exchange your product for a different model or variant. Exchanges are subject to product availability. Whether you’re swapping for a different charger or accessory, we’re here to make the process as smooth as possible.

6. Non-Returnable Products | What Products Are Not Eligible for Return?

While most products can be returned within 14 days, certain products are not eligible for return, including:

  • Products that have been misused or mishandled by the customer.
  • Products damaged due to customer error.

For more details on return eligibility, feel free to contact our customer support.

7. Damaged or Defective Items | Receive a Replacement or Refund

If you receive a damaged or defective product, don’t worry! Simply notify us within 48 hours of delivery. We will either arrange for a replacement or offer a full refund based on your preference. Our priority is your satisfaction, and we ensure a prompt resolution of any issues.

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